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| General | Ordering | Payment | Shipping | Returns | Troubleshooting | Contact |
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- What is evosport?
In short,
evosport is your resource for European performance
automobile enhancements.
evosport was founded in 1999 by Brad Otoupalik and Simon Atik. Their
vision was to provide owners of high-line European automobiles a "one-stop shop" for all of their performance and
visual enhancement needs. With a relentless passion, they have continued to increase the company's depth and breadth
in pursuit of that vision. Today, evosport is a dynamic high-growth company and an industry leader in the delivery of
premier aftermarket products and services for BMW, Mercedes and Ferrari automobiles.
For additional information,
please see the about page on evosport.com.
- What is the purpose of evosport.com?
This website
provides customers both inside and outside the immediate vicinity of evosport's
service center a quick
and easy resource for all their European performance automobile enhancement needs. On evosport.com, you can keep up on all
the latest products and special sales that evosport offers. Also available are enticing previews of some of the newest,
cutting-edge performance projects that evosport has on the horizon.
Perhaps the most exciting feature of
evosport.com is the ability for customers to order items from evosport's extensive online product catalog via a
secure shopping cart system. Purchases can be made at any time, even outside evosport's normal business hours. These online
purchases can be made from virtually anywhere with just a computer, an internet connection, and an updated
internet browser .
- What tools are needed for the best experience on evosport.com?
An updated internet browser is by far the most important tool for a great experience on evosport.com. In
this case, the term "updated" refers Microsoft Internet Explorer 5.5+ or any Mozilla-based browser (Firefox 1.0+, Netscape 7.2+,
etc.) with all available security patches installed. evosport.com almost entirely complies with XHTML 1.0 Transitional standards, so
any browser that employs those standards should allow you to view and use the site normally.
In addition, a display device
(monitor, LCD, etc.) capable of 1024x768 resolution or greater is highly recommended for optimal viewing. The site will still function at
resolutions below 1024x768, but be prepared for a little bit of horizontal scrolling action in that case.
- What is evosport's privacy policy? Is my personal information ever released to third
parties?
For information regarding evosport's privacy policy, please review our privacy policy document.
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- What is the "My Account" feature on evosport.com?
Creating an account allows evosport.com to remember your customer information beyond
the duration of a single visit. Whenever you browse evosport.com, login to your account to take advantage
of faster checkout times when ordering. Your billing and shipping information will already be filled in, and you
can avoid the process of re-entering your customer information for your next order.
In the future,
evosport.com will also smartly use your information to display special deals and product information during
your browsing experience specific to the type of vehicle(s) you are interested in.
- Am I required to create an account or profile before placing an order on
evosport.com?
No, you are not required to have an account to place an
order. While viewing your shopping cart, click the "Checkout" button to begin the checkout process. On the subsequent
page, scroll to the "New Customers" section and choose the first option "Bypass Login". Bypassing account creation lets
you enter your information on a one-time basis, and your information will not be saved on evosport.com beyond
your current order.
However, creating an account is highly recommended as it will allow you to place any
future orders more quickly.
- Approximately how long does it take evosport to process online orders?
It usually takes one business day for evosport to process an online
order.
- I am an international customer who lives outside the United States and Canada. Can I
still order from evosport.com?
At this time, customers with billing addresses
located outside the United States or Canada cannot place orders through evosport.com. This is because evosport
does not accept international credit cards, neither on nor offline.
However, international customers are still
greatly encouraged to telephone, fax or e-mail evosport for details on
placing an order offline. Please note that a bank wire transfer is currently the only payment method accepted from
international customers.
- Does evosport accept orders via other means such as telephone, fax and e-mail?
Absolutely. You can contact evosport by telephone at 888.520.9971 from 8AM-6PM
Pacific Time, Monday through Friday. If you need to fax an order, please send it to 888.520.9972. E-Mail inquiries should
be directed to sales@evosport.com and will generally be responded
to within 1-2 business days. For additional contact information, please see the contact
page on evosport.com.
- I placed an order through evosport.com, but I have not yet received an e-mail confirmation.
Was my order received successfully?
E-Mail messages sometimes fail to reach their
destination due to the ever-changing conditions of the internet. If you have placed an order but have not received an order
confirmation via e-mail within two business days, please contact evosport by telephone at 888.520.9971 to verify the
status of your order. Also, if you have an evosport
account , you may want
to double check for typographical errors in the e-mail address you provided.
- What does it mean when an item is listed as "special order"?
Special order items are items not normally stocked by evosport. As a result, evosport only
orders a special order item when a customer places an order for that item. A deposit is often required for special order items,
and it is recommended that you call evosport and speak with a sales representative for details on the deposit amount.
evosport cannot accept returns on special order items.
- What kind of security measures does evosport.com use to safeguard my personal
information?
At evosport, we make every effort to ensure that your information is
secure. We are a VeriSign Secure Site. We also employ 128-bit SSL (Secure Sockets Layer) encryption on our secure server through
which all online transactions are sent. Secure pages are indicated on most browsers by a lock icon in the browser's bottom status
bar. Any saved personal information associated with your order is located on highly secure systems protected by advanced encryption
and multiple firewalls to prevent unauthorized access.
evosport also takes several measures to protect your
personal information from unauthorized use. We require valid CVV2 codes with all credit card orders, and
we require that a shipping address (if different from the corresponding billing address) be registered as a valid, alternate shipping
address with the credit card issuer. An advanced form of AVS (Address Verification System) is employed when verifying the accuracy of
billing and shipping addresses associated with each credit card order, further preventing online fraud.
Please place your
orders online with confidence in evosport's utmost commitment to your security and overall peace of mind.
- Does evosport offer an offline, paper-based version of its product catalog?
At this time an offline, paper-based version of evosport's product catalog is not available. One may be
available in the future. In the meantime, the majority of evosport's product catalog is online, browsable and available for
purchase on evosport.com. See the online product catalog here.
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- What methods of payment does evosport.com accept?
Online Orders: Online orders placed through
evosport.com are limited to Visa, MasterCard, Discover and American Express.
Offline Orders: Orders placed with evosport via other means
(phone, fax, e-mail, etc.) are limited to prepaid cash, certified or cashier check, money order, wire transfer,
Visa, MasterCard, Discover, American Express and personal checks. Personal checks will be accepted as payment
only after the funds have cleared and have been transferred into evosport's account.
- Why are international customers required to pay via bank wire transfer?
The protection of our customers and ourselves from potential fraud is always
of utmost concern. Because it is difficult for evosport to readily verify billing and shipping addresses
associated with international credit cards, bank wire transfers provide an acceptable level of security and
legitimacy to international transactions. This means, however, that international customers will not be able to
place online orders through evosport.com. Customers residing outside of the United States and Canada will need to call evosport to complete
their orders. Please note that a nominal bank fee will assessed to your order when initiating a bank wire
transfer.
- Which states are subject to sales tax?
At this
time, only customers with billing addresses located in California are subject to sales tax. Customers with billing
addresses outside California will not be taxed.
- What is the "CVV2 Card Code" that is required when entering my credit card
information during checkout?
CVV2 stands for "Card Verification Value
2." This is an authentication mechanism created by credit card companies and banks to reduce online fraud. It
requires the cardholder to physically have their card in-hand before entering the three or four digits found printed
on the card itself. Companies like Visa actively prohibit merchants from keeping or storing CVV2 numbers once a
transaction has been completed, which is why this security method is fairly effective.
The CVV2 number
is a three-digit number imprinted on the signature panel of most modern credit cards, such as Visa, Mastercard and
Discover. For American Express, the CVV2 number is a four-digit number located on the front of the card just above
the card number, usually on the right.
 
If it seems that your card does not have a CVV2 number, please contact an evosport
sales representative at 888.520.9971 for assistance.
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- What shipping methods does evosport.com offer?
evosport's primary courier is UPS, which offers several shipping options to suit
each individual customer's needs.
UPS Ground: 1-5
Business Days. Delivery to every address within the continental U.S.
UPS
3-Day Select: Guaranteed delivery within three business days to and from every U.S. address in the 48 contiguous states.
UPS 2nd Day Air: Guaranteed delivery to all 50 states and Puerto Rico by the
end of the second business day. Deliveries to certain locations in Alaska may require additional time in transit.
UPS 2nd Day Air AM: Guaranteed on-time delivery to commercial destinations by
12:00 noon on the second business day.
UPS Next Day Air Saver:
Guaranteed on-time delivery between 3:00-4:30 p.m. to commercial destinations. Shipments to residential locations within
the Next Day Air Saver area are delivered by end of day.
UPS Next Day Air: Guaranteed on-time delivery by 10:30 a.m., 12:00 noon, or the end of next business
day depending on location. Saturday Delivery by 12:00 noon or 1:30 p.m. Some shipments to Alaska and Hawaii require additional time in transit.
Some shipments to and from certain locations may require additional time in transit.
UPS Next Day Air Early AM:
Guaranteed on-time weekday delivery to major cities in the contiguous 48 states by 8:00 a.m. Delivery by 8:30 or 9:00 a.m. to most other U.S.
cities, including Anchorage, Alaska. Additional locations guaranteed by 10:00 a.m. Saturday delivery guaranteed one hour later than the guaranteed weekday delivery time.
Please note that these delivery times are estimates provided by UPS
and, while evosport makes every effort to see that your order reaches you as quickly as possible, we cannot be
held responsible for late deliveries on the part of the courier. In addition, the delivery estimates represent the
time from which your order leaves our warehouses. The delivery estimates do not take into account any additional time
needed by evosport to process your order nor the time required for evosport to obtain any items from
your order that are out-of-stock.
For more information regarding UPS shipping services, please visit http://www.ups.com/content/us/en/resources/select/index.html.
- My shipping address is different from my billing address. Is this a problem?
In order to protect our customers against credit card fraud, evosport must
verify that a shipping address is authorized when it differs from its accompanying billing address. Please contact your
card issuer and list your desired shipping address as an authorized alternate address. evosport will call your
card issuer and verify that the provided shipping address is authorized.
- One or more of the items in my order are missing or have arrived damaged. What should I
do?
It is important that, if at all possible, you refuse any package
from a courier that appears to be damaged as a result of shipping. If you find that an item inside the box is damaged or
missing, please contact evosport within 48 hours of the time of delivery to report the issue, upon which you will
receive further instructions on how to proceed. Whatever the case, please do not discard any of the packaging or packing
material. Also, taking photographs of damaged packaging and/or items may be helpful in troubleshooting your
situation.
- Does evosport provide shipment tracking numbers?
While we do not automatically provide tracking numbers, an e-mail confirming the shipment of your order
will be sent to your e-mail address on file. Tracking numbers are not provided unless specifically requested by a
customer.
- If I refuse a package, or if my order is somehow returned by the courier to evosport,
what will happen?
If a package is returned by a courier to evosport without
reason, you will be contacted by us as a follow-up. Please note that you may be assessed shipping and/or restocking fees
for all unauthorized returned items. If you refused a package due to suspected damage on the part of the courier, please
contact evosport within 48 hours of the time of attempted delivery to report the issue, upon which you will receive
further instructions on how to proceed.
- Does evosport ship internationally?
Yes,
absolutely! evosport welcomes international customers. evosport can ship via UPS Worldwide Expedited,
UPS Worldwide Express and UPS Worldwide Express Plus. We can also ship via
another shipping courier of the customer's choice. A nominal fee may be applied in the case of the latter.
However,
please note that evosport's online component (evosport.com) cannot accept
international orders from
outside the United States or Canada. All international customers will need to contact evosport by phone to complete
their orders.
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- How do I return an item to evosport?
If you need to
return an item, please contact us prior to doing so as evosport will not accept unauthorized returns. To receive
a refund or credit, returned item(s) must be in original packaging, unused, in original condition and received by
evosport within 30 days of your original receipt of the items. Items will be inspected prior to the issuance of any
refund or credit.
If the conditions for items return as stated above are met, evosport will issue you an
RMA number. This RMA number must be clearly marked on your return package, and no items will be accepted without an RMA
number.
All returned items are subject to a 20% restocking fee. Special order items and electrical parts cannot
be returned unless they are defective.
- Does evosport pay for shipping if I need to return an item?
With the exception of returns due to errors made by evosport, shipping costs for returned items
will be the buyer's responsibility.
- Is there a restocking fee applied to returned items?
All
returned items are subject to a 20% restocking fee. Special order items and electrical parts cannot be returned unless they
are defective.
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- During checkout, I am receiving an error stating that evosport.com's
"connection to UPS is temporarily down" and I cannot complete my order online. What is going on, and
what should I do?
When you choose a shipping method for your order during
checkout, there should be a dollar figure adjacent to each shipping type in the shipping dropdown box as shown
below:

evosport.com obtains these shipping quotes in realtime directly from UPS.
Occassionally evosport.com is unable to establish its realtime link with UPS due to the semi-volatile
nature of the internet. As a result, shipping quotes cannot be obtained during these brief periods of downtime. These
shipping quotes are essential to finishing the checkout process, and as long as shipping quotes from UPS are
unavailable no online orders can be finalized.
If you are checking out during one of these UPS outages
and receive an error message stating as much, you have two courses of action readily available to you: - Wait for 1-5 minutes and attempt to refresh the page on which you received the error. If your
internet browser prompts you that "the page cannot be refreshed without resending the information", select Retry. Once
the page has been refreshed, if the error has disappeared and shipping quotes are present inside the shipping dropdown
box, you can resume the normal checkout process by selecting your desired shipping method and continuing.
- You
can call evosport during normal business hours (8AM-6PM PT) at 888.520.9971 to complete your order. Before
calling, please print out or make a note of the items in your shopping cart so an evosport salesman can easily
assist you in finalizing your order.
- There are two dropdown boxes toward the top of evosport.com's product
catalog, preceded by the words "Filter By". What are they?
Customers
browsing the product catalog can narrow down what they're looking for by utilizing this filtering mechanism. You can
select a make and/or model of a vehicle by using the dropdown boxes, which will subsequently display only products
pertaining to your selected make and model.
Example #1: If you
want to display only Ferrari products but still encompass all Ferrari models, select "Ferrari" from the
left dropdown box and leave the right dropdown box as "All Models".

Example #2: If you want to
display all products for a BMW M3 from 2003, select "BMW" from the left dropdown box and then select "3-Series
(E46) 1999+" from the right dropdown box. This will display items for all BMW 3-Series (E46) from 1999 to present, which
includes the BMW M3 from 2003.

You can remove the filter at any time by resetting the left dropdown box to "All
Makes".
- I added some items to my cart and left my computer idle for a few minutes. When I
returned, my shopping cart was empty. Why did this happen?
If a customer's shopping
cart on evosport.com is left idle for approximately twenty minutes or longer, evosport.com assumes from that
period of inactivity that the customer is no longer interested in their potential purchase. Accordingly, that customer's
shopping cart content is cleared. We apologize for any inconvenience this may cause.
- One or more pages on evosport.com are not being displayed correctly in my
browser. How can I fix this?
Always try a "hard refresh" of the troubled page
by holding the SHIFT key on your keyboard and clicking the Refresh/Reload button in your internet browser. If a refresh
does not solve the display problem, the trouble might be due to your internet browser not being completely
up-to-date.
An updated internet browser is by far the most important tool for a great experience on
evosport.com. In this case, the term "updated" refers Microsoft Internet Explorer 5.5+ or any Mozilla-based
browser (Firefox 1.0+, Netscape 7.2+, etc.) with all available security patches installed. evosport.com almost entirely
complies with XHTML 1.0 Transitional standards, so any browser that employs those standards should allow you to view and use
the site normally.
In addition, a display device (monitor, LCD, etc.) capable of 1024x768 resolution or greater is
highly recommended for optimal viewing. The site will still function at resolutions below 1024x768, but be prepared for a
little bit of horizontal scrolling action in that case.
- When I try to login to my account on evosport.com, I receive an error message
stating that my account has been "locked from too many password attempts". What does this mean, and how can I get my
account unlocked again?
This message is the result of a security measure on
evosport.com, which is designed to prevent potentially malicious visitors from having unlimited tries at guessing passwords
for any given account. If, when you try to login, you receive a message stating that your account is locked, one of two things has
most likely happened: - You had trouble remembering your password and made too many login attempts
with an incorrect password.
- Someone besides you has attempted (and failed) to gain access to your account using an
incorrect password.
In either case, you will need to contact evosport via e-mail or phone and request that your account be unlocked. For phone calls,
please direct unlock requests to 888.520.9971. In the case of e-mail, evosport
requires all unlock requests be e-mailed from the address that corresponds to the locked user account. For example, if your
evosport userID for your locked account is johndoe@internet.com, your e-mail unlock request must be sent to us from
johndoe@internet.com to ensure that you are indeed the rightful owner of the account. Additional information may be required
to further verify the identity of the customer initiating the e-mail unlock request. Unlock requests via e-mail will generally be
answered within one business day. evosport recommends that you use the automated
password recovery system early-on when you have
trouble remembering your password, rather than risking an account lockout from too many password attempts. We apologize for any
inconvenience this security measure may cause.
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- How can I contact evosport?
You can contact evosport
by telephone at 888.520.9971 from 8AM-6PM Pacific Time, Monday through Friday. If you need to fax an order, please send it to
888.520.9972. E-Mail inquiries should be directed to info@evosport.com and
will generally be responded to within 1-2 business days. For additional contact information, please see the contact page on evosport.com.
- Does evosport have a brick and mortar establishment?
It's
not specifically made of brick and mortar, but evosport operates a service and installation center located just south of Los
Angeles in Huntington Beach, California. We are easily accessible via freeways from virtually anywhere in Southern California, and we
encourage you to pay us a visit. For additional information regarding our service and installation center, please see the service page on evosport.com.
- I am a manufacturer or vendor. Whom should I talk to at evosport?
Inquiries of this nature are best suited to telephone or e-mail. You can contact evosport by telephone at
888.520.9971 from 8AM-6PM Pacific Time, Monday through Friday. E-Mail inquiries should be directed to info@evosport.com and will generally be responded to within 1-2 business days. For additional contact
information, please see the contact page on evosport.com.
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